HOW TO RIDE:
1. If you are a new rider or will be taking the bus to a new destination, get the information you will need before beginning your trip. Bus schedules are available at our offices, bus shelters, www.ride-the-e.com or by downloading our app, myStop.
2. The system map shows you where each route travels around Erie City and County. Begin by finding a route number closet to your starting point. Next, find a route number that is located closest to your destination. If the two route numbers are the same, you have a direct route to and from your desired location. If the two routes are on the same schedule, stay on the bus.
3. Stand at your bus stop. Some of the “e” bus stopsare marked with posted bus signs. If there is not a posted bus stop sign near the area in which you want to board along the route, go to the nearest intersection and wait on the same side of the street in which the bus is traveling. Always try to be at the bus stop several minutes early. Make sure you are standing where the driver can see you.
4. Read the bus destination signs before boarding. The “e” buses are marked with both the names and the numbers of the route(s) they serve. They are located on the front of the bus.
5. Have the exact fare or your bus pass ready when you board.
6. If you need a transfer, you must purchase the transfer when paying fare.
7. Have your children ready to board and your stroller folded before the bus pulls up.
8. Wait until the bus comes to a complete stop before boarding and exiting.
9. Please observe the following: no eating, drinking, smoking, playing radios or compact stereos.
10. The seats near the driver are designated for the elderly and disabled. Please volunteer your seat to anyone who is less able to stand than you are.
11. Service animals, to aid the disabled, are permitted on the bus, but may not occupy a seat and must be on a leash. Small pets in carriers are permitted.
12. Keep aisle clear of objects that might cause harm to others.
13. Thank you for your cooperation and tell a friend to get on board with us today!
BUS SAFETY & RIDER ETIQUETTE:
EMTA wants your ride on our buses to be safe and pleasant. In order to provide the best possible service and to greatly reduce your chances for injuries while riding the bus, EMTA wants to stress the following information:
Boarding the bus:
While every effort is made to ensure buses arrive on time at their scheduled stop, sometimes events outside of EMTA’s control effect that goal. Weather conditions and traffic situations, such as road closures, construction delays, or accidents have an effect on arrival times. Boarding the bus in an orderly and considerate manner always helps promote a timely departure from the stop. A general guideline would be to stand approximately two feet from the curb and wait until the bus completely stops before nearing the bus to board. Always be aware of snow, ice, and other potential hazards such as curbs or potholes etc. that may be in your path to the bus.
Having your pass or fare ready for deposit into the fare box helps keep the buses on time. Strollers and shopping carts must be folded prior to entry and stored out of the aisle before departure can occur. Keeping the aisles clear is an important safety concern for all passengers in case of the need for an unexpected, hurried departure from the bus.
For passenger safety and consideration, shoes and shirts are required garments to be worn. It is recommended that you arrive at your boarding location five minutes in advance. Everyone watches or time could be off a few minutes, so being at the stop a bit early will help ensure you make it to your destination on time.
Never walk beside the bus, especially between the curb and the bus. This is very dangerous due to visibility concerns and the potential to slip and fall.
Intoxicated passengers may be refused service from EMTA. At no time will harassment or bullying of any person on the bus, including the operator, be tolerated. If you are being harassed, move away from that person and report the situation to your operator. EMTA will take definitive action against those who harass others on EMTA buses or property.
When riding the downtown trolley, extended riding on that bus is prohibited. A passenger is welcome to ride one loop of the downtown route, but then they must exit. Of course, boarding at a later time is allowed, but the continual riding without purpose is not permitted.
After boarding the bus:
Please allow the elderly or others who are in need of special service to have access to the seats at the front of the bus. These passengers may not ask for those seats, so being observant and courteous to others is quite important in order to be a rider who practices good etiquette. Eating and drinking on the bus can distract others and cause unnecessary debris or slipping hazards in case of a spilled drink. Your driver will politely remind you that the bus rules prohibit eating and drinking.
Listening to music through personal electronic devices by passengers is of course allowed. If you would have an external speaker, please ensure it is used at a low volume as to not disturb others. Cell phones are a basic necessity in today’s fast paced life. When on the phone, please keep your conversation to a lower level as others may be trying to concentrate on something else or they may also be on the phone. Courtesy is contagious, so lead by positive example.
While riding, it may be tempting to talk with the operator about everyday life and current events. Your operator will surely be polite, but remember, their job is to drive the bus in a safe and timely manner. EMTA wants to limit distractions to the operators in every way possible. Please be aware that the operator may not engage in conversation. It is not because they are not interested, but rather they want to operate their bus as safely and attentively as possible. Your cooperation is encouraged with this. Obviously, please report to the driver any unsafe or unlawful acts you may observe as these will need the driver’s attention. Also, for the consideration of all on-board, the use of foul, loud, or profane language is prohibited.
Passengers with small children should secure them in attentive manner. Children should be seated or held as necessary. Baby carriers should always be held or placed on a seat, but never be placed in such a manner that the passenger does not have physical control of the carrier. A child that is sleeping or unattended can easily fall off a seat and be injured. Attention to your child is imperative and will help provide a safe ride. Hold your child’s hand while boarding or de-boarding to help navigate the step up or down on the bus.
Obviously, standing on a bus is appropriate and legal. When seats are available, standing should always be your second choice. If you must stand, be aware that the bus is making frequent stops and may have to stop quicker than normal to avoid a hazard. Keep secure by holding a handrail or a leather hanging loop.